Refund and Cancellation Policy

Introduction

At SyncWayHorizons, we strive to provide the highest level of satisfaction with our IT services. If you are not completely satisfied with your purchase, we are here to help. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for the services provided by SyncWayHorizons.

1. Services Covered

This policy applies to all services provided by SyncWayHorizons, including but not limited to:

• Mobile Development
• Web Development
• Mobile and Web Analytics
• UX/UI Design
• Managed IT Services
• IT Support and Consulting

2. Eligibility for Refunds

2.1 Service Dissatisfaction

If you are not satisfied with a service provided by SyncWayHorizons, you may be eligible for a refund. To qualify, you must notify us of your dissatisfaction within 30 days of service delivery.

2.2 Unused Services

If you have purchased a service package but have not utilized any part of it, you may request a refund within 30 days of purchase.

3. Refund Process

3.1 Requesting a Refund

To request a refund, please contact our customer support team at [email protected] with the following details:

• Your name
• Service purchased
• Date of purchase
• Reason for the refund request

3.2 Evaluation of Refund Request

Our team will review your request and may require additional information to process your refund. We aim to resolve all refund requests within 14 business days.

3.3 Refund Approval

If your refund request is approved, we will process the refund to the original method of payment within 14 business days. You will be notified via email once the refund has been processed.

4. Cancellation Policy

4.1 Service Cancellation by Client

You may cancel a service by providing written notice to SyncWayHorizons at [email protected]. The notice must include your name, the service you wish to cancel, and the reason for cancellation.

4.2 Cancellation Fees

Cancellations made within 14 days of the scheduled service start date may incur a cancellation fee of up to 50% of the total service fee. If the service has already commenced, no refunds will be issued for the services already rendered.

4.3 Cancellation by SyncWayHorizons

SyncWayHorizons reserves the right to cancel any service at its discretion. In such cases, you will receive a full refund for the canceled service.

5. Non-Refundable Items

Certain services and products may not be eligible for refunds, including:

• Customized software development where work has already commenced
• Services already rendered and completed
• Any third-party services or products procured on behalf of the client

6. Contact Information

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

SyncWayHorizons

Website: syncwayhorizons.com

Phone: +1 832-139-3074

Email: [email protected]

Address: 800 Capitol St, Houston, TX 77002

We are committed to providing excellent customer service and will work with you to address any issues promptly.